Terms and Conditions of Use
These terms and conditions (“the Terms”) govern your use of the following websites (the “websites”) produced by Sixteen11 Media Group.
Please read through this document carefully. If you do not agree with the Terms, do not use the websites. If you do use the websites, your conduct indicates that you agree to be bound by the Terms.
Unless otherwise specified, the copyright in the contents of all the pages in the websites is owned by or licensed to Sixteen11 Media Group.
Unless otherwise specified, the authors of the literary and artistic works in the pages in the websites have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.
Conditions of your use of the websites
Users are permitted to copy some material for their personal use as private individuals or in connection with the provision of bona fide advice, provided that no additional fee is directly or indirectly levied for such use. Users must not republish any part of the data either on another website, or in any other medium (print, electronic or otherwise) or as part of any commercial service without the prior written permission of Sixteen11 Media Group.
If you want further information on permitted use, or a licence to republish any material, please contact us.
Exclusion of Sixteen11 Media Group’s liability
The material contained in the websites is for information purposes only. It does not constitute advice. You should not rely on any material in the websites to make, or refrain from making any decision, nor take or refrain from taking any action.
Sixteen11 Media Group makes no warranty or representation regarding the accuracy or fitness for purpose of any material on the websites or the reliability of the access to the websites.
In no event will Sixteen11 Media Group accept liability for any description, including liability for negligence (except for personal injury or death), for any damages or losses whatsoever (including, without limitation, loss of business, revenue, profits, or consequential loss) resulting from the use of or your inability to use the websites.
The pages in the websites may contain technical inaccuracies and typographical errors. The information may be updated from time to time and may at times be out of date. Sixteen11 Media Group accept no responsibility for keeping the information up to date or liability for any failure to do so.
Links to third-party sites
The websites also contains links to other websites which are not under the control of or maintained by Sixteen11 Media Group. Sixteen11 Media Group is not responsible for the content of those sites. Sixteen11 Media Group provides these links for your convenience only and does not necessarily endorse the material on these sites.
Data protection and privacy
Any details which you provide to us from which Sixteen11 Media Group can identify you are held and processed in accordance with Sixteen11 Media Group’s Data Protection Registration.
Where you are required to register before accessing a service, the information gathered is used for invoicing, issuing passwords, and for the occasional despatch of information which may help you to make better use of Sixteen11 Media Group’s services. Sixteen11 Media Group will respect your email privacy, and no customer or visitor information will be passed on to third parties without your prior consent.
At Sixteen11 Media Group we place great emphasis on the need to respect the privacy of our customers and website visitors.
Where you are required to register before accessing a service, the information gathered is used for invoicing, issuing passwords, and for the occasional despatch of information which may help you to make better use of our services. We will respect your email privacy, and no customer or visitor information will be passed on to third parties without your prior consent.
We do make use of software allowing us to carry out aggregate analysis of traffic to our websites, but no individual visitor or customer may be identified in any report generated from this analysis. This information is used simply to allow us to improve the site in line with the needs of our customers and visitors.
We also make use of “cookies”, small text files stored on your hard drive which allow a website to recognise you as a repeat visitor, or to store session information whilst you are searching a database. They enable you to avoid some of the more routine, repetitive tasks associated with using our websites. It is common practice for websites to make use of these files. We use them simply to extend the functionality of the service we offer, and do not collect or distribute the information to any unrelated third party for marketing or other purposes. You do however have the option of not accepting cookies through settings in your browser.
Law governing the terms
Use of the websites and these Terms is subject only to the laws of England and Wales which exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.
The Courts of England and Wales have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with the websites and its use and these Terms.
Where national regulatory authorities have jurisdiction over the contents of the websites, Sixteen11 Media Group has attempted to ensure compliance with the requirements of such regulatory bodies. However, certain jurisdictions may legislate to prevent access to some of the information in the websites. Sixteen11 Media Group makes no representation or warranty that the websites complies with the regulatory regimes of those countries that seek to prohibit access to the information on the websites.
In an ideal world every order we ship out would be perfect in every way, however we know from time to time either we send out an incorrect item or you’re simply not happy with an item when it arrives. Because of this we have a returns policy that lets you know, in addition to your statutory rights, how to go about returning goods to us that you aren’t happy with. Please note that we ship all order every Saturdays except during holidays (Yes we do need some holidays some times) which will be announced on the website front page.
OUR 14 DAY GUARANTEE
You can return any item bought at sixteen11.com to us within fourteen days of receipt and get a refund or have the item exchanged. You can return it because you simply don’t like it, because it didn’t fit, because of a manufacturing fault or because we sent an item in error. Return Shipping costs will be on your charge. To return an item please contact us at firstname.lastname@example.org.
BEYOND OUR 14 DAY GUARANTEE PERIOD
Sadly once the 14 day guarantee period has passed we can only accept items back that clearly have manufacturing faults. We aren’t able to take back items that don’t fit, where shipped wrongly or you simply didn’t like once our guarantee period has ended. To return an item please contact us at us at email@example.com.
EXCEPTIONS TO RETURNS POLICY
There are one or two exceptions to our returns policy. Sadly we aren’t able to accept returned items that have clearly been worn and washed or are soiled or dirty. We can’t accept items back that (in our opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned items must be in un-worn condition and should be returned with the original packaging.
SHIPPING, ORDERS AND RESTOCKING CHARGES
Sixteen11 reserves the right to charge customers a £1.00 re-stocking charge to cover the cost of dealing with returned items. When a customer exchanges an item we reserve the right to charge a £1.00 reshipping charge per item to cover the additional costs of shipping out the replacement item.
Sixteen11 reserves the rights to change prices of items and shipping at any time without any notice to the website visitors.
Sixteen11 also reserves the right to refuse sales, transactions and orders of products prior to the order being placed. Where an order has been placed, Sixteen11 may refuse the sale, providing the buyer with a full refund.
For ticketed events, Sixteen11 reserves the right to refuse the sale of tickets to individuals or groups based on the notion that the individual or group may cause hindrance, offence or damage to the running of the event or its contributors. Sixteen11 may refuse entry to events at the entrance point, citing the above reasons. Where this is the case, a refund will be provided.
LATE OR LOST ITEMS
Items to be delivered within the UK will be sent primarily by Royal Mail (in the UK) using their 1st Class Delivery service. For items sent internationally these may either be sent through the Royal Mail Delivery service or another suitable post carrier. Once your items are placed by us with the relevant post carrier, we are no longer liable for those items and in the event that they are late, lost or stolen, it is with that relevant post carrier that any liability for late, lost or stolen items will lie. However, Sixteen11 will endeavour to make all reasonable efforts to assist you in tracking down your items so that they are delivered to you.
By entering and using this site, you acknowledge and agree that all the text, graphics, images, photographs and designs including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by Sixteen11. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose. You agree to and agree not to assist or facilitate any third party to: a. Copy, reproduce, transmit, adapt, publish, display or distribute any part of this site; b. Commercially exploit or create derivative work of such material and content or to incorporate any of it into other work, including any website, whatsoever; c. Copy, make any design documents, make articles to, or otherwise use any of the designs depicted in this site; or d. Use the graphics on this site separately from the accompanying text; except with the prior written consent of Sixteen11. This site contains proprietary notices such as moral rights, trademarks, design and copyright information, the terms of which must be strictly observed and followed. All rights not expressly granted in these terms are reserved. Your use of this site is at your sole risk. Certain links on this site may lead to other web sites, which are not under the strict control of Sixteen11. When you activate any of these links you will leave the Sixteen11 web site. We will accept no responsibility or liability in respect of the material on any web site that is not under our control.
You are not allowed to resell any goods or offer any goods for sale, in any country without our prior agreement.